• 9 Posts
  • 100 Comments
Joined 2 years ago
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Cake day: July 1st, 2023

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  • For context, I am probably as much of a Purism fanboy as you are likely to find…

    Is all the talk about not recieving phones ordered and the poor customer service just a smear campaign or is there truth to it?

    There is a lot of truth to it, but I do think there were a few very loud voices making it sound worse than it was. I got mine in June 2023, and I was one of the last people on the “preorder” list. I hear a few people mention not receiving theirs still every now and then. The cases I saw mostly came down to emails landing in Spam/Junk folders on the customers end.

    But I do think Purism’s support was very lacking in past years. In recent months I have seen some new faces in their Matrix and forums and the new people are really great and responsive. I do not blame certain past Purism employees who were in the firing lane for these issues. Rather I blame Purism’s handling of the refunds for drawing up enough ire to make Purism’s support reps sound like the bad guys.

    The refund thing was less than great, for sure. I feel they are improving.

    How do you like the kill switch?

    Love em. I wish the modem powered on faster but that is nit the fault of the switch, or really a big problem. It takes like 20-30 seconds maybe. The Wifi powers on in a few seconds.

    What country/service are you on?

    US, Mint Mobile. AT&T also worked for me in the past.

    Have you heard any rumors regarding the inventory issues?

    Hmmm, maybe? I know there was supposed to be stock of new Liberty Phone main boards this year, and there was hope they would go on sale as a sort of L5 upgrade path. This either did not happen, or Purism is waiting for something to announce it.

    I don’t own any other Purism hardware, and so I do not pay much attention to the L14 stock or the Mini or anything.