

For context, I am probably as much of a Purism fanboy as you are likely to find…
Is all the talk about not recieving phones ordered and the poor customer service just a smear campaign or is there truth to it?
There is a lot of truth to it, but I do think there were a few very loud voices making it sound worse than it was. I got mine in June 2023, and I was one of the last people on the “preorder” list. I hear a few people mention not receiving theirs still every now and then. The cases I saw mostly came down to emails landing in Spam/Junk folders on the customers end.
But I do think Purism’s support was very lacking in past years. In recent months I have seen some new faces in their Matrix and forums and the new people are really great and responsive. I do not blame certain past Purism employees who were in the firing lane for these issues. Rather I blame Purism’s handling of the refunds for drawing up enough ire to make Purism’s support reps sound like the bad guys.
The refund thing was less than great, for sure. I feel they are improving.
How do you like the kill switch?
Love em. I wish the modem powered on faster but that is nit the fault of the switch, or really a big problem. It takes like 20-30 seconds maybe. The Wifi powers on in a few seconds.
What country/service are you on?
US, Mint Mobile. AT&T also worked for me in the past.
Have you heard any rumors regarding the inventory issues?
Hmmm, maybe? I know there was supposed to be stock of new Liberty Phone main boards this year, and there was hope they would go on sale as a sort of L5 upgrade path. This either did not happen, or Purism is waiting for something to announce it.
I don’t own any other Purism hardware, and so I do not pay much attention to the L14 stock or the Mini or anything.
If you don’t commit to anything in the coming months, it may be worth checking it out after Purism (finally :)) pushes out some much needed OS updates. If you go to their forums you’ll see people talking about Crimson and Dawn, this is that update I am referring to.